Your hotel works for you.Hunzi takes overguest communication
- guest communication
- the phone
- ticketing
- the direct booking
- housekeeping management
- review management
- omni-channel
- and much more
Hunzi does more than communicate. It gets the work that follows done.
This is what a night with Hunzi sounds like.
Results you can check for yourself.
Less work. More direct bookings. Nothing left waiting.
modelled economic gain per month, with the price of Hunzi already deducted
less communication and coordination work: Chat, Email, Phone, Housekeeping.
Enquiries are answered around the clock, even when the front desk is unstaffed.
Enquiries become direct bookings, from first contact through to the booking.
The euro and percentage figures come from this page's ROI model. An estimate, not a promise. Basis: 50 rooms, Complete plan, monthly billing, the calculator's own default values.
Everything Hunzi does for your hotel.
One operating system instead of many separate tools. Built from how a front desk really works.
Phone, WhatsApp, email, web chat, social media and OTA – every enquiry in one inbox, around the clock.
DetailsEmail automationHunzi reads, understands and answers email automatically – including forwarded OTA messages. A 100 % response rate.
DetailsDirect bookings without commissionCheck availability, hold the room on option, send the payment link and complete the booking – without OTA commission.
DetailsAI ticketingEvery request is captured automatically, assigned and tracked through to completion.
DetailsHousekeepingDay planning, task allocation, handover and escalation – centrally in one place.
DetailsReview managementAnalyse reviews on every channel automatically, identify the causes and drive the tasks through to completion – answered SEO-optimised.
DetailsHuman SupportMaximum certainty, even where AI reaches its limits: multilingual support staff on request – at night, at weekends and on public holidays
DetailsIntegrationsHunzi connects directly to your PMS and your payment systems – ibelsa, for example. Your PMS not among them? Ask us about the right integration.
DetailsMultilingualDetects your guests' language automatically and communicates seamlessly in it.
DetailsSecurity & GDPREU hosting, GDPR-compliant data processing, and clearly defined roles and access rights.
DetailsAll messages.
One dashboard.
Every channel converges in one place: answered, assigned, done.
- 159 automatic
- 9 to the team
- of which 6 open
Hunzi in three steps
Connect
Connect your PMS, phone, WhatsApp, email, OTA channels and knowledge base. Go live in a few hours, no system change.
Automate
Hunzi understands enquiries, answers them, creates tickets and routes tasks to the right team automatically.
Control
You see in one place what is done, what is still open and where your team is needed.
GDPR-compliant. EU-hosted. Auditable.
Before you ask
In everyday operation
Yes. Hunzi answers around the clock, including nights and weekends. Anything that needs a person is escalated cleanly.
Any time. You see every conversation live and can take over, correct, or mute Hunzi.
Hunzi recognises sensitive requests and hands over with full context to your team or Human Support. The guest never has to repeat themselves.
Little. We connect PMS, channels and knowledge base. We do most of the work, you approve.
If they ask: yes. Hunzi never pretends to be human.
Tech & setup
No. Hunzi connects to your existing system (e.g. ibelsa). You change nothing.
A few hours to go-live. In the pilot you test Hunzi in real operations before committing.
Yes. Check availability, hold the room, payment link, complete the booking. No OTA commission.
Answers in your guests' language and switches automatically. So does Human Support.
Then Hunzi answers only from verified information and escalates the rest. It never guesses.
Optional: our team takes over seamlessly with full context, clearly human, with committed response times.
Hosted and processed in the EU. The few service providers outside it are named individually in the privacy notice, each with its transfer basis. GDPR-compliant from day one, DPA on request.
No source, no answer. Instead of guessing, Hunzi opens a ticket and hands over to a person.
The new standard for independent hotels · live in weeks
Test Hunzi now in your hotel.
Less front-desk workload. More direct bookings. Happy guests. Motivated staff.