Hunzi AI answers calls and messages. Automatically.guest communication

Hunzi answers your guests and takes care of everything that comes next.

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Voice Call AgentWhatsApp
24/7 Response timeup to 70% less front-desk workloadmore Direct bookingsThe AI picks up calls except from countries not enabled, outside the call hours you set and above the daily call-cost limit.
What Hunzi handles
Guest communicationEmail automationDirect bookings without commissionAI ticketingReview managementIntegrationsMultilingualSecurity & GDPR
The film · 3 minutes

This is what a night with Hunzi sounds like.

What your hotel gains

Results you can check for yourself.

Less work. More direct bookings. Nothing left waiting.

ROI · 50 Rooms€2,500+

Modelled economic gain per month – the price of Hunzi is already deducted. Actual results may differ.

Example: late and night shift. The hours in which no front desk is staffed. 8 hrs/day × 30 days × €22 = €5,280 staff cost per month. Run it with your numbers →

ROI calculator →

Less manual work76%

less communication work: Chat, Email, Phone, Booking.com.

ROI calculator →

Availability24/7

Enquiries are answered around the clock, even when the front desk is unstaffed. The AI picks up calls except from countries not enabled, outside the call hours you set and above the daily call-cost limit.

ROI calculator →

Direct bookings0% Portal commission

Enquiries become direct bookings, from first contact through to the booking.

ROI calculator →

The euro and percentage figures come from this page's ROI model. An estimate, not a promise. Basis: 50 rooms, Complete plan, monthly billing, the calculator's own default values.

Features · all at a glance

Everything Hunzi does for your hotel.

One operating system instead of many separate tools. Built from how a front desk really works.

Guest communication

Phone, WhatsApp, email, web chat, social media and OTA – every enquiry in one inbox, around the clock. The AI picks up calls except from countries not enabled, outside the call hours you set and above the daily call-cost limit.

DetailsEmail automation

Hunzi reads, understands and answers email automatically – including forwarded OTA messages. A 100 % response rate.

DetailsDirect bookings without commission

Check availability, hold the room on option, send the payment link and complete the booking – without OTA commission.

DetailsAI ticketing

Every request is captured automatically, assigned and tracked through to completion.

DetailsReview management

Analyse reviews on every channel automatically, identify the causes and drive the tasks through to completion – answered SEO-optimised.

DetailsIntegrations

Hunzi connects directly to your PMS and your payment systems – ibelsa, for example. Your PMS not among them? Ask us about the right integration.

DetailsMultilingual

Detects your guests' language automatically and communicates seamlessly in it.

DetailsSecurity & GDPR

EU hosting, GDPR-compliant data processing, and clearly defined roles and access rights.

Details
01 — One interface

All messages.
One dashboard.

Every channel converges in one place: answered, assigned, done.

Front desk · hotel overviewExample · simulated data
95%resolved automatically
Inbound · today168 messages
  • 159 automatic
  • 9 to the team
  • of which 6 open
Channels8 / 8 active
PhoneWhatsAppEmailBooking & OTAWebsite chatFacebookInstagramReviews
14tasks completed
3direct bookings won
4OTA commissions avoided
2reviews analysed
02 — This simple

Hunzi in three steps

STEP 01

Connect

Connect your PMS, phone, WhatsApp, email, OTA channels and knowledge base. Go live in a few hours, no system change.

STEP 02

Automate

Hunzi understands enquiries, answers them, creates tickets and routes tasks to the right team automatically.

STEP 03

Control

You see in one place what is done, what is still open and where your team is needed.

09 — Security & trust

GDPR-compliant. EU-hosted. Auditable.

GDPR-compliantData protection from day one
EU hostingProcessing & storage in the EU
Data processingDPA on request
Roles & permissionsFine-grained access
Audit logsComplete logging
Secure escalationsClear handover to people
No invented answersOnly verified information
EncryptionChannel data stored securely
14 — FAQ

Before you ask

In everyday operation

Yes. Hunzi answers around the clock, including nights and weekends. The AI picks up calls except from countries not enabled, outside the call hours you set and above the daily call-cost limit. Anything that needs a person is escalated cleanly.

Any time. You see every conversation live and can take over, correct, or mute Hunzi.

Hunzi recognises sensitive requests and hands over with full context to your team. The guest never has to repeat themselves.

Little. We connect PMS, channels and knowledge base. We do most of the work, you approve.

If they ask: yes. Hunzi never pretends to be human.

Tech & setup

No. Hunzi connects to your existing system (e.g. ibelsa). You change nothing.

A few hours to go-live. In the pilot you test Hunzi in real operations before committing.

Yes. Check availability, hold the room, payment link, complete the booking. No OTA commission.

Answers in your guests' language and switches automatically.

Then Hunzi answers only from verified information and escalates the rest. It never guesses.

Hosted and processed in the EU. The few service providers outside it are named individually in the privacy notice, each with its transfer basis. GDPR-compliant from day one, DPA on request.

No source, no answer. Instead of guessing, Hunzi opens a ticket and hands over to a person.

The new standard for independent hotels · live in weeks

Test Hunzi now in your hotel.

Less front-desk workload. More direct bookings. Happy guests. Motivated staff.

The 01:00 callgets answered if 01:00 is within your call hours.
The WhatsApp inquirybecomes a confirmed direct booking.
The full inbox in the morningis already sorted and handled.
Book a demoPersonal consultation